Direct Recruitment : Job Openings in Ethisalath UAE for Customer Care Managers | Etisalat Seeking Experienced Manager- Customer Knowledge Management
About the Company:
Emirates Telecommunications Corporation, branded trade name Etisalat, is a multinational Emirati based telecommunications services provider, currently operating in 16 countries across Asia, the Middle East and Africa.

Job Title: Manager- Customer Care Management

Job Description:
Lead, plan, and support the implementation of the Knowledge Management Strategy
·         Work across the Customer Care organization, Marketing and Sales channels to gather information, understand business processes and develop an accurate and robust knowledge base providing easy access to rich and accurate sources of information
·         Institute a knowledge structure to optimize knowledge management search capabilities to reveal context-specific knowledge at the right time
·         Establish metrics and measurement processes to assess the value of the knowledge base
·         Promote adoption and use of the knowledge base
·         Establish and Analyze metrics and measurement systems to assess the value of the knowledge base for the purpose of improving content effectiveness
·         Lead and develop a team of KB authors by providing guidance and leadership, on-going training and coaching, monitoring individual progress and undertaking performance reviews

Qualification: Graduate/Post Graduate in Business Management.

Experience:  5-8 years’ experience in Knowledge Management.

How To Apply : Apply Online. CLICK HERE

Location: UAE

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