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Hamad International Airport (HIA) – a part of Qatar Airways Network calling Computer Science/ IT Engineers for the post of Technology Service Engineers. Apply before 14th November-2017.

Company Name:

Hamad International Airport ( A Qatar Airways Network Company)
About the Company:

 Hamad International Airport (HIA) is the hub for the rapidly expanding international Qatar Airways network. Open 24/7 and located just five km from Doha's city Centre, the airport is used by more than 35 regional and international airlines. It is also home to the world’s only terminal dedicated to Qatar Airways First and Business Class passengers

Job Title

Technology Service Engineers

Job Role

IT
Contract Type

Permanent- Full time
Job Location

Hamad International Airport- Doha, Qatar


Job Responsibilities

In this role you will be part of 24x7 IT field support team to provide technical assistance and 2nd level support for incoming queries and issues related to IT. You will be responsible for responding to queries either in person or over the phone and respond to emails for customers seeking help related to IT systems across HIA. Staff has to determine the nature of problem, run diagnostic programs to resolve problems either remotely or physically and then follow-up with customers to ensure the issue has been resolved.

Key accountabilities include

·         Ensure that all tickets are responded efficiently in timely manner.
·         Ensure that Process and Procedures are followed as per ITIL standards for HIA - IT Field Services and Support across all platforms
·         Hands on experience in troubleshooting laptops, desktops, mobile phones, tablets, LED Screens, printers, scanners and special airport systems.
·         Carry out preventive maintenance of IT systems.
·         Create knowledge base document for 1st level support teams.

Desired Skills
Good English written and verbal skills
 Arabic skills would be an advantage.
Handle multiple tasks.
Work in shifts.
IT industry certifications such as CCNA, MCSE & ITIL V3 Certification (Foundation course) will be an added advantage.
Must have an in depth Knowledge of SCCM, Ultra VNC & HP Service manager.

Salary & Perks

 As per International Standards 
Qualification
Engineering Degree in Computer Science/ IT
Experience
3 years’ Work Experience in 2nd level technical support in the same or bigger organization, preferably in an Airport Industry.  

Last date for application

 14- November- 2017
Contact Details

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Highest Educational Certificate
3. Copy of Passport
4. NOC (Qatar Airways Group Employees Only)


Apply Online: CLICK HERE



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