Ajman Hotel is one of the leading hotel in Ajman seeking Guest relation officer.

Guest Relation Officer Job


About the Company : Ajman Hotel is only a 30-minute drive away from the buzz of downtown Dubai and 20-minutes from Dubai International Airport. Ajman is the smallest of the seven Emirates and a true yet undiscovered gem in the mystical UAE, with a lot of secrets left to be uncovered.


Hotel Name   : Ajman Hotel.
Job Location : Ajman
Nationality    : Any
Gender          : Both
Benefits         : Free Hotel Recruitment with Visa and Air Ticket + Food & Accommodation + Transportation + Medical Insurance


Guest relation officer Job Responsibilities : 

* Communication of hotel & company philosophy and internal hotel representation.
* Managing amenities costs and assisting FOM in monthly P&L preparation
* Taking active part in renewing/refreshing guests amenities together with Executive Chef when necessary
* Taking the responsibility of week days MOD shifts
* Room assignment for all VIPs and room check prior their arrivals
* Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings.
* Reply to guest letters and queries
* Knowledgeable about all VIPs in-house, hotel functions and special events.


* Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, * Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile.
* Communicate all VIP arrivals to General Manager and other HODs
* Welcome, facilitate and bid farewell to as many guests as possible.
* Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure.
* Liaise with FOM and GM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time.
* Obtain as much information about a guest’s stay to be entered in the guest history.
* Welcome visitors to the hotel; assist with general information, internal promotions and directions.



Experience.

To fill the position, one of the following is required:
* Minimum of 2 years of experience in a guest facing position in Front Office or Guest Relations preferably in an international five star hotel.



Competencies 

Include the skills the candidate must have to fill this position
* Supervisory skills
* Luxury Hotel Experiences
* Good Communication skills
* Knowledge of hotel operations & Computer systems
* General knowledge of tourist and business related information
* Knowledge of hotel products and services
* Knowledge of VIP welcoming protocol


Language 

* Ability to work and communicate in a multinational environment:
* German – excellent oral and written skills (as applicable)
* English – good oral and written skills
* Additional language – beneficial



How to Apply for Guest relation officer Job at Ajman Hotel UAE?

To apply for the above positions, please send your full CV/resume to : brighton.shereni@hotelajman.com


Also Check : Front Office Manager Jobs at Hotel Ajman UAE | Free Visa, Air Ticket, Stay

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